Hotmail account cannot send emails

Question

Hi there,

I’m having trouble with my Hotmail/Outlook.com account. I can receive emails, but I cannot send them. When I try, the emails:

They appear in my sent box, but they don’t get delivered.

I’m using Outlook 365 on Windows 11 and Outlook app on Edge.

The issue started 10 hours ago.

I tried basic troubleshooting such as clearing cache, logging out/in, reinstalling outlook, and trying another browser/app.

Could someone advise me on how to fix this or confirm if it’s a known service issue?

Thank you!

Frazer

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Microsoft is experiencing an ongoing service issue that may be causing this problem.

"More info: Users may be experiencing the following issues with Outlook and OneDrive.

Outlook:

-Users may be unable to login successfully or experience delays when attempting to access

-Sending or receiving emails may be delayed or fail to send through any connection method

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OneDrive:

-Users may be unable to access OneDrive or experience delays when attempting access

-Users may fail to return user data or receive partial data"

Reference for more details: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect