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How do I access Microsoft 365 diagnostics?

Don Edgecombe 20 Reputation points
2025-10-01T14:34:55.64+00:00

I suddenly can't send or receive emails with Outlook for Microsoft 365. One of the suggested solutions was to run 365 diagnostics. I don't know how to access that. I've looked at account settings and everything looks good there.

Moved from Office/Access

Microsoft 365 and Office | Other
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Palcouk 2,921 Reputation points
2025-10-01T14:44:05.49+00:00

Might depend on your mail provider and type of mail account as o365 Family/Personal does not include any email account.

Can you access this mail account in your web browser?

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