message on computer is this a scam?

Iva Beckstead 0 Reputation points
2025-10-01T19:05:43.4033333+00:00

I received a message on my computer that said Windows Defender Security Disabled my computer. Call Microsoft to unlock computer 833-775-3756.

Is this a scam?

I logged off and logged back in and was able to access computer then another popup message said the same thing.

Windows for home | Windows 11 | Security and privacy
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  1. EmilyS726 271.4K Reputation points Independent Advisor
    2025-10-01T19:38:12.8433333+00:00

    Hello,

    Yes, this is IT support scam.

    When this happens again, you can hold down Ctrl+Alt+Del, then launch Task Manager, and then end all browser items there to close it. As long as you didn't call the number and engage in any of the requested activities, your computer is not hacked. It is just a pop up page that can have some audio effect (sometimes) and display in full screen mode, so it appears the computer is locked.

    Scammers use various methods to trigger these pop-ups. Pop-ups are a form of online advertising. They are often integrated into websites or applications through ad services. Many websites use third-party advertising services to display ads. Sometimes, these ad services might inadvertently allow scam ads to be displayed. This does not mean the website itself is malicious, but it indicates a lack of stringent ad vetting.

    You can read more about this type of support scam here: https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

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