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Dvive has been reset

Usman Khan 1 Reputation point
2021-09-18T07:49:36.057+00:00

My Device has been reset and microsoft authticator app too got deleted . I have installed it again but when I try to log in it says authenticate. From where and how I can authenticate once the device is reset already.
Please help me

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Travelor 76 Reputation points
    2021-09-18T15:45:11.74+00:00

    Greetings,

    Below are some articles that may help shed some light on possible solutions. There is a procedure to remove a device from Authenticator as seen below. A worst case scenario is a request to the 365 Admin, if that is not yourself, and they have the capability of resetting the 2-Step Authentication for your account. I have included below the documentation for a 365 Admin and/or Azure Admin.

    Hopefully these will lead to the solution you seek.

    "Make me one with everything" Robin Williams, Centennial Man

    Trav...

    Edit: Added Document for Device administration:

    https://learn.microsoft.com/en-us/microsoft-365/admin/basic-mobility-security/manage-enrolled-devices?WT.mc_id=365AdminCSH_SupportCentral&view=o365-worldwide

    https://learn.microsoft.com/en-US/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide

    https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

    https://support.microsoft.com/en-us/account-billing/set-up-an-authenticator-app-as-a-two-factor-verification-method-2db39828-15e1-4614-b825-6e2b524e7c95

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