scanner issues

Question

After upgrading to Windows 11, I've lost my scanner. Help pleaswe

Answer 1

Hi ,

You will uninstall any HP application, use to uninstall it later.

Disconnect the HP from the computer via USB

Go to the start menu > settings > Bluetooth and devices > Devices > More devices and printer settings > select HP Color LaserJet M-182 with right button Remove devices.

Open the command prompt (admin) and run the commands in sequence: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Download HP : https://ftp.hp.com/pub/softlib/software13/printers/LJ/M182-M185/Full_Webpack-44.11.2784-LJM182-M185_UWWL_4_1_Full_Webpack.exe

After restarting, download the HP autorun and start the installation.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Give feedback if the information was useful or not.

Thanks

Answer 2

Hi ,

What is your scanner model?

Which connection are you using: USB or network?

Thanks