Battery or Cable?

Question

My new Surface laptop sometimes running extremely low on battery even when it's been on charging the whole time with the original cable. Is there something wrong with the battery or cable? Battery report attached.Battery report.pdf

Answer 1

Hello Kevin,

Thank you for reaching out to the Microsoft Community! Could you please let me know which model/version your new Surface is? Also, what troubleshooting steps have you attempted?

I recommend trying a different charger or USB-C cable, and running the Surface diagnostic tool available here

https://support.microsoft.com/en-us/surface/fix-common-problems-using-the-surface-app-and-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5

Additionally, please consider updating your firmware and drivers using the link below:

https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120

Feel free to respond if you need further clarification.

Warm regards,

JayMark