Microsoft Partner Center
A Microsoft website for partners that provides access to product support, app publishing, and other partner services.
Hi there. We're still totally stumped. Thanks for any help!
Driver submission
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 68%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JimH
0
Reputation points
Hi there,
We're trying to submit an audio driver. JRiver's CEO (Jim Hillegass) went through all the verification and we were set.
Then a few days later the account showed as deactivated. Jim received no emails.
So we go here:
https://partner.microsoft.com/en-us/dashboard/hardware/driver/New
And it says "Access restricted." Here are the details:
CorrelationID: 1e0ecd6a-8e08-4c35-a306-89a1ffc2072c
Correlation Vector: P2Qnl6oYvUKKq7bw.3
Date: 03 Oct 2025 14:20:39 +00:00
Could you help us clear this up so we could submit a new driver?
Thanks,
-Matt Ashland (CTO of JRiver)
Microsoft Partner Center
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2025-11-12T06:55:10.96+00:00 Hi @JimH ! Sorry for late response, have you solved the issue yet? Let me know if you still have any question! Thanks
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 75%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jim Hillegass 0 Reputation points2026-01-16T17:39:18.4166667+00:00 -
Anonymous
2026-01-21T03:52:29.7633333+00:00 Hi @Jim Hillegass , @JimH , thanks for providing the details, that’s very helpful.
Issues related to Partner Center account status, access restrictions, or driver submission permissions are handled directly by the Microsoft Partner Center / Hardware Support team, and we don’t have the ability to reactivate or investigate deactivated accounts from this forum.
To move this forward, please have the account owner (or an authorized admin) open a support ticket in Partner Center so the team can review the account status and the “Access restricted” error using the Correlation ID you shared.
You can raise a support request here: https://partner.microsoft.com/support
That team will be able to investigate why the account was deactivated and advise on next steps.
Let us know if you run into any issues submitting the support request itself.
Thanks
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