Vicious circle! Unable to access Customer Workspace in Partner Center - unable to create support request. Our records indicate that you have already enrolled into this program but your program registration is deactivated.

Nancy Ohman 5 Reputation points
2025-10-03T14:56:21.2866667+00:00

How do I gain access to the Customer workspace in the Microsoft Partner Center

Cloud Solution Provider indirect reseller. Our records indicate that you have already enrolled into this program but your program registration is deactivated.

I have Global Admin rights. When I look at 'Account setting| My access' >Customers has status of Access not granted. (same for Security) It then tells me to request access from myself, which it did by following the link provided...no change. I have verified all information regarding my account.

Unable to create a support ticket because I can't choose a customer to associate the request with. Oh how I miss the days of being able to talk to a human at Microsoft.

Microsoft Partner Center | Other
0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.