Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
I'm not sure about AI.
Go to this page:
Reactivate a Microsoft Image Subscription
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 26%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sandra Woodburn
1
Reputation point
I recently had an email to say that my services have been disabled. On checking the Azure portal I see that my Microsoft Image subscription had been deactivated. I created a new pay-as-you go account but am unable to move my apps to this new account. I tried following these instructions to log a support request - https://learn.microsoft.com/en-us/answers/questions/2281653/azure-subscription-disabled-requesting-reactivatio but only get as far as point 8 when having clicked "Next" I get the following error. How can I get my subscription reactivated so that I can move it over to the pay-as-you go account?
Cost Management
2 answers
Sort by: Most helpful
-
Tourica 10 Reputation points2025-10-04T09:28:33.19+00:00 -
Nathan Roberts (SN) 11,806 Reputation points Volunteer Moderator2025-10-04T09:49:42.82+00:00 Hey there, Tourica
This article is referring to subscriptions on your tenant such as Microsoft 365, Windows 365 etc... For subscriptions on Azure services, they are handled through the subscriptions option on the Azure portal.
You can learn more about this in this article here: https://docs.azure.cn/en-us/cost-management-billing/manage/filter-view-subscriptions
Thanks,
Nathan
Sign in to comment -
-
Nathan Roberts (SN) 11,806 Reputation points Volunteer Moderator
2025-10-04T08:09:24.2033333+00:00 Hey there, Sandra Woodburn
On the original account, where the subscription is listed. Please can you go back to the subscription page where you can see that the subscription has been disabled. You should see a banner at the top that tells you why the subscription has been disabled.
If your subscription has been disabled due to a past due payment for the subscription, please update your bank and billing information and pay the past due balance. For more information on how to do this, please visit this article here: https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/pay-bill
If your previous account was a free account, you can update your account to a pay as you go account. When you open your subscription that is disabled. Along the top, you should have the option to upgrade the subscription.
You can learn more about reactivating a disabled subscription by looking at this article here: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription
Hope this helps,
Nathan-
Sandra Woodburn 1 Reputation point
2025-10-04T08:24:13.61+00:00 Thank you Nathan. I tried that but now I get this error
You don’t have permission to upgrade but I am the owner as it is a personal account
-
Sandra Woodburn 1 Reputation point
2025-10-04T09:44:10.7733333+00:00 Problem is that when trying to upgrade I get the “you don’t have permission to upgrade” error even though I am the owner. All attempts to raise a support requests result in the error as shown in my original question.
-
Nathan Roberts (SN) 11,806 Reputation points Volunteer Moderator
2025-10-04T09:45:38.2133333+00:00 Hey there, Sandra Woodburn
Does it give you any reason why the subscription has been deactivated?
Thanks,
Nathan -
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sign in to comment -