He comprado un código de Xbox Game pass ultimate y me aparece q ya ha sido canjeado
Xbox gift card failure
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Catspaw Gaming
0
Reputation points
I received a Xbox gift card. I followed the instructions and entered the correct alpha numeric code and received a message that the card was corrupted. I was the only person who uncovered the code and entered it into my computer. How can it be corrected and how do I get my funds restored?
Windows for home | Windows 11 | Gaming
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Carl-L 23,280 Reputation points Microsoft External Staff Moderator2025-10-07T04:46:03.0633333+00:00 Hello Catspaw Gaming,
Welcome to Microsoft Q&A forum. It's my pleasure to help you today.
I understand that you are having an issue with the redemption of a code. I understand how frustrating it can be. Before we proceed, may I know the full error message you see when you entering the code? A photo would be much appreciated, however, please remember to remove all personal information and also the code number before posting.
I'm waiting for your reply so we can work together on this.
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Carl-L 23,280 Reputation points Microsoft External Staff Moderator
2025-10-08T09:18:23.58+00:00 Hello Catspaw Gaming,
Just checking in to make sure that everything is alright. May I know if you have any updates?
I'm waiting for your reply.
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Carl-L 23,280 Reputation points Microsoft External Staff Moderator
2025-10-10T07:56:28.9266667+00:00 Hello Catspaw Gaming,
It's been a while since we last heard from you. Please let us know if you still need assistance. Any feedback is appreciated.
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2 answers
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Gustavo Gael Jiménez Ramírez 0 Reputation points2026-03-27T06:11:22.9766667+00:00 -
Carl-L 23,280 Reputation points Microsoft External Staff Moderator
2026-03-27T13:12:50.03+00:00 Hola Gustavo Gael Jiménez Ramírez,
Por favor, comprenda que nuestro foro es una plataforma pública y modificaremos su pregunta para ocultar su información confidencial en la descripción. Recuerde ocultar esta información personal o de su organización la próxima vez que publique un error o cualquier otra información para proteger sus datos personales.
Según la foto, su código ya ha sido canjeado. Lamentablemente, los moderadores del foro no pueden acceder al sistema para obtener más información al respecto. En este caso, póngase en contacto con el Soporte técnico de Microsoft. Gracias por su comprensión.
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Tonya Holmes-Brown 0 Reputation points2025-10-07T21:18:20.3833333+00:00 I am also having the same problem and it as caused for my Microsoft account to also be locked.