Windows update

Question

Hi, I am humbly asking for assistancw about Windows update. This has been here for I guess a month already. It always fail to update I am not sure why. My internet connection doesn't have any issues either. I'm hoping to get some of your help. Thank you microsoft team.

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

In the search bar, type Winver and hit Enter.

Please share a screenshot of that window.

In the meantime, please try the following:

1. Execute the Windows Update troubleshooter:

Navigate to Start > Settings > System > Troubleshoot > Other troubleshooters > Windows Update, then click Run.

2: Reset Windows Components

In your search bar type CMD and right-click it, select run as administrator

Copy and paste each of the commands below then Enter:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Restart your PC once done and then try again.

Answer 2

Screenshot 2025-10-10 091241.png

Answer 3

Try running your query through copilot -very useful