issue with outlook

Question

issue with outlook

Sree 1,966

since yesterday we have issue on iOS Outlook app of our collegues. Every time they received a new email the notification appear, but when they open the Outlook app, it is not in the inbox. It seems disappeared.

I have not see any advisories or incident on the portal.
Do you know if there are some issue globally?

All of users that have Outlook app on the iOS devices
tried to reset office365 account from ios app, but nothing has changed. Indeed I have this message "loading"

Jade Liang-MSFT 9,856 Reputation points Microsoft Employee

2021-09-20T03:34:40.143+00:00

Hi @JustinMicheal-7973 ,

I understand that you are encountering issue about Outlook for iOS, in order to further confirm if the issue is related to Outlook for IOS or mailbox, please try to log in to OWA or Outlook desktop client to check if the issue could be reproduced there.

If it occurred on Outlook for IOS only, please kindly understand here we mainly focus on general issues about Outlook desktop client, for your issue about Outlook for IOS, it’s recommended to post it in dedicated Outlook for IOS forum to solve it better. Thanks for your understanding and hope your issue would be resolved soon.

Jade Liang-MSFT 9,856 Reputation points Microsoft Employee

2021-09-20T03:34:40.143+00:00

Hi @JustinMicheal-7973 ,

I understand that you are encountering issue about Outlook for iOS, in order to further confirm if the issue is related to Outlook for IOS or mailbox, please try to log in to OWA or Outlook desktop client to check if the issue could be reproduced there.

If it occurred on Outlook for IOS only, please kindly understand here we mainly focus on general issues about Outlook desktop client, for your issue about Outlook for IOS, it’s recommended to post it in dedicated Outlook for IOS forum to solve it better. Thanks for your understanding and hope your issue would be resolved soon.

issue with outlook

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