Hi. I'm David, and I'm happy to help you.
Please clarify the following:
- Which game are you trying to download?
- What exactly happens when you try to download the game?
- Do you see an error code? If yes, which one?
Also. What is the version and "OS Build" of your Windows?
- Press "Windows + R", type winver, and click OK.
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Be sure to censor your email address if it appears. The Microsoft Q&A is public.
I await your reply.