Try another verification method That verification method isn't working right now.

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Try another verification method That verification method isn't working right now.

ahmed riaz 0

My other account is not letting me log in. i have changed passwords, verified my number and I have verified every document. my account is really old. the issue comes after I log in it says due to security the account has been locked, when I click verification it says to verify number, after verifying it(putting the 4 digits).

"The issue comes. Try another verification metho.d That verification method isn't working right now." Please try another method. i have tried this in different devices, cleaned the cache and everything, I have tried almost all the things given. But still the same issue. even though it is changing the password. when I log it won't send code.

Email is khurramagencies @ hotmail.com

(no space)

registered no: ********75

I have even given date of birth. but still. pleas check. the account really important and it is very problematic to lose.

you can contact me at ******@hotmail.com

Thank you

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Answer 1

Estrella721 39,880 Independent Advisor

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Based on your description, it looks like your account has been locked. This could be due to activity that may go against Microsoft's Terms of Use. This is typically a security measure to protect your information.

To regain access, please visit the support article below, click the "Sign in" button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

ahmed riaz 0 Reputation points

2025-10-09T00:33:12.22+00:00

Hi, i have filled the form with correct information. But still it is not recovering. Firstly this account was made around 10to15 years ago. So the questions set at that time, I don't remember them so i leave that space empty . Secondly I have put correct password, DOB, emails. But still it does not. Neither it is sending any code. Is there any other way to verify? Thank you.
Estrella721 39,880 Reputation points Independent Advisor

2025-10-09T02:27:18.0333333+00:00

The information you provided in the account recovery form may not be enough to verify that you are the rightful owner of the account. I suggest taking your time and trying to remember as much information as possible to verify your identity. You can fill out the form up to two times per day until the account is recovered.

Watch the video in the article below, as it contains many helpful tips to improve your chances. Many users have successfully regained access to their accounts by carefully following the guidance shared in this video:

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

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Try another verification method That verification method isn't working right now.

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