problem with Microsoft security when trying to retrieve product key

Question

I am trying to retrieve my product key for Microsoft 2024.

Microsoft is recognising the key and allowing me to progress, however when I get to choosing either the 32 or 64 bit, it takes me to an error page stating 'service unavailable, we are experiencing technical difficulties, please try again later'

I have tried many times over the past 24 hours without success.

Thank you

Answer 1

Which specific Office 2024 product is this? Office Home & Business 2024?

Note that if you purchased something else, such as LTSC versions (Office Professional 2024, for example), those must be deployed rather than installed in the traditional way. See https://learn.microsoft.com/en-us/office/ltsc/2024/deploy .

Answer 2

Dear @Vinny Ainsworth,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

• Could you please provide your account address via a private message?

• Could you please confirm which edition of the Microsoft 2024 product key you have? ̣(e.g., Office Home 2024, Office Professional 2024, etc.)?

In the meantime, kindly try these following steps:

Try These Quick Fixes

Clear browser cache and cookies, or use Incognito/Private mode.

Switch browsers (Edge, Chrome, Firefox) and retry.

Disable VPN or proxy temporarily.

If still failing, it’s almost certainly a Microsoft-side outage.

Each type of license must be retrieved and installed from its respective website. Please refer to this: Office 2024 Service Unavailable - Microsoft Q&A to complete your license installation.

By providing these details, you enable us to respond quickly and ensure the support you receive is tailored to your situation.