Windows 11 keeps crashing

Question

My computer keeps crashing and rebooting. I get an error message and a black screen but it reboots before I can read the error.

Answer 1

Thanks.

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The minidump indicates the driver "nvlddmkm.sys" as the cause of the crash. This driver belongs to your laptop's Nvidia graphics card.

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I suggest performing a clean install of the Nvidia driver as instructed below.

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Download the latest driver for your graphics card from the computer manufacturer's website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

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DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

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Nvidia driver download: https://www.asus.com/supportonly/g713pi/helpdesk_download/

Driver name: NVIDIA Graphic Driver

Version: V32.0.15.5597

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

(For laptops, it is recommended to use the latest Nvidia driver provided by the laptop manufacturer.)

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If you have the GeForce Experience or Nvidia app installed, disable the automatic driver updates in the application settings.

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See if the system will work stably after this.

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If the crash occurs again after doing this, please share the minidump it created.

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If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

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Feel free to ask back any questions.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi. I'm David, and I'm happy to help you.

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This behavior can occur for several reasons. It is necessary to investigate.

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Please see if your computer created minidump files.

These files are in "C:\Windows\Minidump".

(If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

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I await your reply.