Differing intel from apps

Question

I am trying to do the update from windows 10 to windows 11. I downloaded and ran the PC Health check app that Microsoft recommended. After doing the scan it told me the only thing missing was my TPM, I have since fixed that via BIOS/Firmware. Now when I do the scan for compatibility, PCHC tells me I'm in the clear and my PC fits the requirements. However, when I got to the update/security in my actual settings, it tells me I'm not compatible with Windows 11. I don't understand why one app is says I am in the clear and the other tells me I'm not.

Above are attached images of the differing answers. Thanks in advance

Answer 1

Hi, good day!

When you check your PC to see if it meets the hardware requirements for Windows 11 using the PC Health Check app, it provides real-time information compared to the Windows Update settings compatibility check which runs a scheduled task which will take time to show the actual result.

I recommend using the Windows 11 Installation assistant to upgrade to Windows 11 manually.

https://www.microsoft.com/en-us/software-download/windows11

Note: It's always a good practice to backup your important files first before performing any Windows upgrade or reinstallation.

Few things to check on the PC

• Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
• Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.