Double charged for same account

Question

Hi, I have been double charged for my family subscription for office. Email account is Removed PII @gmail.com are you able to assist? Thanks Clare

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.