Azure B2C directories went missing

Question

I am the super admin, and suddenly, 2 of my B2C directories went missing. There is no option to switch between directories. How can I fix this issue.

Answer 1

Hi Naleem,

Thank you for posting your query on Microsoft Q&A.

It sounds like your Azure AD B2C directories have suddenly gone missing, and the option to switch directories is no longer available in the Azure portal.

Troubleshooting steps:

1. Verify Directory Context and Login: Make sure you are signed into the Azure portal with an account that has Global Administrator access for your B2C tenants. Use the directory switcher (top right corner) to confirm which tenant you are currently viewing. Note that due to recent portal updates, some new B2C tenants may not immediately appear in the directory dropdown under “Favorites” and may require accessing via resource groups or the Azure AD B2C blade.
2. Check Role and Permission Assignments: Confirm that your admin roles have not been changed or removed on the affected B2C directories. It is important to verify this both in the Azure portal and via Azure CLI or PowerShell if necessary.
3. Azure Portal Display Behavior: Microsoft has acknowledged that recent changes to the Azure portal may cause new B2C tenants to not show up in the directory switcher immediately. This is not a tenant deletion or loss of access but a UI limitation that Microsoft is actively working to improve.
4. Use Alternative Access Methods: If directories are not visible in the directory selector, try accessing them via:
   • Azure search using the directory name
     • Direct link to B2C resources from the resource groups
       • Azure CLI command az account list --all to see accessible tenants and switch contexts
       1. Emergency Access Accounts: Prevent accidental lockout by setting up emergency access accounts as recommended by Microsoft. These accounts should be excluded from conditional access policies and use strong, persistent authentication methods.

Please refer to:

• Azure AD B2C FAQlearn.microsoft​
• Add identity providers and user flows in B2C
• Manage emergency access accounts in Azure Active Directory B2C - Azure Active Directory B2C | Microsoft Learn

Note:

• Since May 1, 2025, Azure AD B2C tenant creation has been deprecated for new customers, but existing tenants continue to operate normally. Portal UI and directory management experiences may receive updates to reflect this transition.

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