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Can't connect in my microsof account ******@hotmail.com

Sergio Augusto 0 Reputation points
2025-10-14T05:06:36.5366667+00:00

Guys, I had the Microsoft Authenticator app on my phone, but then I changed my phone’s lock pattern (the one you draw with your finger). After that, I tried to “renew pattern” on my account ******@hotmail.com , but the app kept giving me an error — something like “couldn’t renew pattern.” It just wouldn’t work at all.

So I deleted the app. And even though my Hotmail account is still connected on my PC, I can’t do anything — not even access the security options for my account — because it keeps asking me to use the Authenticator app, which I no longer have.

If I try to authenticate using my phone, it sends a confirmation to the device, but then says there are no keys or IDs and gives an error.

If I try to log in using my password, it says “too many requests” and fails.

Everything I try gives an error. How am I supposed to access my account now???

I still have my phone for SMS and the recovery email, but that step never shows up — it just crashes on this stupid thing.

Microsoft Security | Microsoft Authenticator

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