Alright, take your time checking.
Key Board Issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 20%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Gbotemi Sanu
0
Reputation points
Keyboard issue: a lot of my keys aren't working, i have reinstalled my driver and the same keys aren't working — not due to physical damage.
System Model: HP EliteBook 840 G5
OS Name: Microsoft Windows 11 Pro
Windows for home | Windows 11 | Devices and drivers
3 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Kimberly Olaño 23,560 Reputation points2025-10-15T22:16:34.09+00:00 Even if it feels like a software issue, the fact that a key fails in UEFI almost always means the keyboard module or its ribbon cable is failing or the embedded controller (EC) firmware that handles the keyboard is in a bad state.
-
Kimberly Olaño 23,560 Reputation points
2025-10-14T12:36:38.69+00:00 Hello! Gbotemi. Thanks for the details.
Boot your laptop into BIOS, as soon as the HP logo appears, press esc or f10 repeatedly to enter BIOS.
Try typing into any text field, if similar keys aren't functioning, that's a hardware or firmware issue already.
Best regards,
Kimberly
-
Gbotemi Sanu 0 Reputation points
2025-10-15T21:10:06.66+00:00 i tried doing the keyboard test on the UEFI Firmware Settings and the enter key wasnt working so i couldn't do it . But i still believe the issue is from the software Thank you for your help
Sign in to comment -