Error code: AADSTS5000225 - Login Azure

Question

Error code: AADSTS5000225 - Login Azure

Arlindo Biezon Neto 0

I am getting the error Error code: AADSTS5000225 when logging into the Azure DevOps portal. I received the email confirming my registration, but the error still occurs. Can you help me?

Anonymous

2025-10-14T15:50:37.12+00:00

Hello Arlindo Biezon Neto

Thanks for reaching out on Microsoft Q&A and really appreciate your patience while we looked into this.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 30-day period, the tenant is permanently deleted and cannot be recovered.

I hope this helps in resolving the issue, do let me know if you have any further questions on this.

Thanks
Arlindo Biezon Neto 0 Reputation points

2025-10-14T18:06:09.4466667+00:00

Dear team,

I would like to kindly request the reactivation of my tenant associated with Azure DevOps, if possible. I am using the platform to deepen my knowledge in software development and plan to apply these skills in future projects.

I understand that the tenant has been inactive for an extended period, but I would like to emphasize that my intent is purely educational and focused on technical improvement. If the tenant is still within the recovery window, I would be extremely grateful for the opportunity to restore access.

Thank you in advance for your attention and understanding. I remain available for any additional information you may need.

Sincerely, Arlindo Biezon Neto
Aditya N 2,985 Reputation points Microsoft External Staff Moderator

2025-10-15T12:30:04.67+00:00
Hello @Arlindo Biezon Neto

I understand your query. As mentioned above it’s essential that it has been blocked for less than 20 days. After which, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Email id - Associated

Thanks,

Aditya