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Unable to reach the server right now" error message when I using sharepoint 2019 on-premise to share file

Xuehui 1 Reputation point
2020-07-31T02:12:57.343+00:00

I have two web application in my sharepoint 2019 on-premise farm. when I use share button and enter member name, one of my site in one of the web application worked successful, but the other not. Some Screenshots are as follows: I do appreciate for your help.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jerry Xu 256 Reputation points
    2020-07-31T07:13:09.123+00:00

    Just like Trevor said, have a check on your ULS log for the error message, it will provide more information about this issue. And you can check the event viewer for possible evidence. And you can test with different and browser

    Here is a resolution you can have a try:

    Clear the "Do not save encrypted pages to disk" option in Internet Options

    Open Internet Explorer, go to Tools and select Internet Options.

    Select the Advanced tab and a scroll to the Security section of the Settings.

    Clear the check box titled Do not save encrypted pages to disk.

    Internet Explorer security options

    Restart your browser for the settings to take effect.

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