windows esu error

Question

every time i click on the enroll in esu option it just says: something went wrong try again, or cancel to set up your device later.

Answer 1

Make sure your device meets these requirements:

• Devices need to be running Windows 10 Version 22H2 Home, Professional, Pro Education, or Workstations edition.
• Devices need to have the latest Windows Update installed.
• The Microsoft account used to sign in to the device must be an administrator account.
• The ESU license will be associated with the Microsoft account used to enroll. You may be prompted to sign in with a Microsoft account, if you typically sign into Windows with a local account.
• The signed Microsoft account can’t be a child account.

Answer 2

Hi, good day!

Are you logged into Windows using a local or Microsoft Account?

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Please try the following methods below.

• Disable or uninstall any third-party Antivirus program to prevent it from interfering with enrollment process.
• Please try to run SFC and DISM to check for any system errors and corrupted files. https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca After that, restart your computer
  • Make sure Microsoft Account Sign-in Assistant and Credential Manager services are available and running.

Press Start then search Services

Find Microsoft Account Sign-in Assistant in the list then double click it

Select Automatic (Delayed Start) on the Startup Type and click on Start

Click Apply and OK.

Do the same with Credential Manager service

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.