In Conditional Access the "condition selection" is missing. It's random sometimes it's there sometimes it's not.

Question

In Conditional Access the "condition selection" is missing. It's random sometimes it's there sometimes it's not.

Kenneth Greenberg 0

In Conditional Access the "condition selection" is missing. It's random sometimes it's there sometimes it's not. Tried different browsers, InPrivate window etc. Any idea what why this is occurring? I have E5 license and it show up whenever t feels like it.

Smaran Thoomu 35,375 Reputation points Moderator

2025-10-16T11:51:59.6466667+00:00
Hi Kenneth Greenberg

Thank you for reaching out. I understand that the “Condition selection” section in your Conditional Access policy is intermittently missing from the portal - sometimes it appears, and sometimes it doesn’t, even after testing across different browsers and InPrivate sessions.

This behavior can occur due to one of the following reasons:

The Conditional Access UI occasionally experiences loading inconsistencies, especially if there’s a stale cache or session conflict. → Try clearing browser cache/cookies or accessing the portal via a different network session or browser profile.

Conditional Access experience is currently undergoing UI changes (new policy creation interface). During this transition, users may intermittently see elements appear or disappear as the rollout completes across regions.

If your admin role (e.g., Security Administrator or Global Administrator) was recently assigned or updated, you might briefly experience missing options until the change propagates.

You can try opening Conditional Access in the Entra admin center directly via: https://entra.microsoft.com/#view/Microsoft_AAD_ConditionalAccess/ConditionalAccessBlade This link usually provides the most up-to-date experience and may resolve the inconsistency.

If the behavior continues, please confirm your tenant region and we can check if there’s an ongoing rollout or UI regression affecting Conditional Access.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.
Smaran Thoomu 35,375 Reputation points Moderator

2025-10-17T12:10:52.7633333+00:00

Kenneth Greenberg We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Tima Hancock 5 Reputation points

2025-10-17T14:22:45.2666667+00:00

@Smaran Thoomu I am in the United States region, and I am experiencing a similar issue as the author. Is there a rollout or UI regression in that region? If so, I would like to know when service should be restored for this function, as I cannot create new policies until it is resolved.
Joseph Benin 0 Reputation points

2025-10-17T20:37:27.4933333+00:00

Hi, @Smaran Thoomu ,

I am experiencing the same issue. My Tenant Region is "United States".

Thanks,

Joe
Brad Pinkston 0 Reputation points

2025-10-17T20:47:23.0366667+00:00

Same issue in my US tenant.

1 answer

Your answer

Smaran Thoomu 35,375 Reputation points Moderator

2025-10-16T11:51:59.6466667+00:00

Hi Kenneth Greenberg

Thank you for reaching out. I understand that the “Condition selection” section in your Conditional Access policy is intermittently missing from the portal - sometimes it appears, and sometimes it doesn’t, even after testing across different browsers and InPrivate sessions.

This behavior can occur due to one of the following reasons:

The Conditional Access UI occasionally experiences loading inconsistencies, especially if there’s a stale cache or session conflict. → Try clearing browser cache/cookies or accessing the portal via a different network session or browser profile.

Conditional Access experience is currently undergoing UI changes (new policy creation interface). During this transition, users may intermittently see elements appear or disappear as the rollout completes across regions.

If your admin role (e.g., Security Administrator or Global Administrator) was recently assigned or updated, you might briefly experience missing options until the change propagates.

You can try opening Conditional Access in the Entra admin center directly via: https://entra.microsoft.com/#view/Microsoft_AAD_ConditionalAccess/ConditionalAccessBlade This link usually provides the most up-to-date experience and may resolve the inconsistency.

If the behavior continues, please confirm your tenant region and we can check if there’s an ongoing rollout or UI regression affecting Conditional Access.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.
Smaran Thoomu 35,375 Reputation points Moderator

2025-10-17T12:10:52.7633333+00:00

Kenneth Greenberg We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Tima Hancock 5 Reputation points

2025-10-17T14:22:45.2666667+00:00

@Smaran Thoomu I am in the United States region, and I am experiencing a similar issue as the author. Is there a rollout or UI regression in that region? If so, I would like to know when service should be restored for this function, as I cannot create new policies until it is resolved.
Joseph Benin 0 Reputation points

2025-10-17T20:37:27.4933333+00:00

Hi, @Smaran Thoomu ,

I am experiencing the same issue. My Tenant Region is "United States".

Thanks,

Joe
Brad Pinkston 0 Reputation points

2025-10-17T20:47:23.0366667+00:00

Same issue in my US tenant.

Answer 1

While this is not an solution to the outstanding issue it should serve as a workaround for most till Microsoft resolves the issue.

Beginning around 11-12 October 2025 the Conditions subsection disappeared from the Policy Assignments and Controls of Conditional Access Policies when utilizing the Microsoft Entra Admin Center. Additionally, some settings, such as "Use app enforced restrictions" may appear greyed out.

I have confirmed, editing a policy with Conditions specified with the admin console in this state will not adversely impact existing conditions. Additionally, existing policies will continue to function with the specified conditions.

When attempting to Create or Edit a Conditional Access Policy, using the Azure Portal: (https://portal.azure.com/#view/Microsoft_AAD_ConditionalAccess/ConditionalAccessBlade/~/Policies) provides access to the Conditions subsection and can be used as a workaround.

In a handful of cases, it has been noted that creating or editing a conditional access policy in the Azure Portal, with conditions specified in the policy, has resulted in the subsection reappearing in the Entra Admin Center for all policies, although this behavior was only observed in about 1/4 of the tenants tested.

I hope this helps everyone.

Matthew England
Principal Partner
TEN (www.ten-partners.com )

Tima Hancock 5 Reputation points

2025-10-20T15:44:24.5766667+00:00

I wasn't seeing it in the Azure portal or in Entra admin. But at least right now I am seeing it in both, so I assume they finally fixed it.