ESU for win 10

Question

I keep getting the "something went wrong" trying to ESU my win 10 computer. I have total av. Do I need to turn it off? Is it good enough for protection?

Answer 1

Hi, good day!

Are you logged into Windows using a local or Microsoft Account?

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Please try the following methods below.

• Settings > Accounts > Access work or school, then select the work or school email and click Disconnect. Restart the computer.
• Disable or uninstall any third-party Antivirus program to prevent it from interfering with enrollment process.
• Please try to run SFC and DISM to check for any system errors and corrupted files. https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca After that, restart your computer
• Make sure Microsoft Account Sign-in Assistant, Credential Manager and Windows License Manager services are available and running.

Press Start then search Services

Find Microsoft Account Sign-in Assistant in the list then double click it

Select Automatic (Delayed Start) on the Startup Type and click on Start

Click Apply and OK.

Do the same with Credential Manager and Windows License Manager service

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.