Hi @Ashley Game ,
This situation typically occurs when the account verification process is still pending or requires manual review by the Hardware Program team.
Since this involves account validation and dashboard access, the best next step is to contact the Windows Hardware Developer Program support team directly by submitting a support request here.
For reference, you can also review the official guide:
Hope this helps! If you find my suggestion helpful, please kindly consider marking it as the final answer.
Thank you!