SharePoint development business support case not being picked up

98622806 21 Reputation points
2021-09-20T12:06:59.89+00:00

I have a case that's been open for a week now with the SharePoint development support (raised via the 'Support for business' link and paid for). It's not been picked up by anyone and the O365 phone support is unable to help push this forward for me. The initial response was meant to be within 8 hours, but as I said, it's been a week and seems to be stuck. Is any Microsoft representative on here able to help figure out what's happening and to get it picked up by the relevant team?

Thanks!

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,073 questions
SharePoint Development
SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
2,767 questions
0 comments No comments
{count} votes

Accepted answer
  1. Wendy Li_MSFT 1,711 Reputation points Microsoft Vendor
    2021-09-23T03:15:41.333+00:00

    @Nigel-9534 , we have checked the ticket history and found there was some problem about the primary contact's email address, thus the emails were not successfully delivered to the primary contact. We have contacted the related team and an engineer from assistant support should have been involved in the ticket and got in contact with the primary contact of this ticket. Please continue following the issue within the raised ticket.

    Thanks for your understanding and cooperation.


1 additional answer

Sort by: Most helpful
  1. CaseyYang-MSFT 10,326 Reputation points
    2021-09-21T06:08:12.42+00:00

    Hi @Nigel-9534,

    Did you open this support in Microsoft 365 admin center?

    Microsoft 365 admin center > Support > New service request

    133690-1.png 133807-2.png


    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.