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I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.)

Jack C 0 Reputation points
2025-10-18T18:00:16.08+00:00

Hi,

Touchpad cursor on my Acer Aspire has only been showing intermittently, and I managed to diagnose the problem to be my I2C HID Device today. I've been trying to install a different driver on to it (using a plugin mouse), but when I try to pick an available driver I can only see the current installed corrupted one. Any help would be appreciated.

Thanks

Windows for home | Windows 11 | Accessibility

2 answers

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  1. Ivan B 87,325 Reputation points Independent Advisor
    2025-10-18T18:59:18.38+00:00

    Hi ,

    What is the model of your Acer laptop?

    Thanks

  2. Ivan B 87,325 Reputation points Independent Advisor
    2025-10-19T15:37:43.9566667+00:00

    Hi ,

    Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

    Then perform a clean boot and if you want to uninstall applications that you do not use.

    https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    You will install the drivers to download the drivers below:

    https://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_intel_10.1.24.5_W11x64_A.zip?acerid=637696194490370185&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/HID%20Event%20Filter/HID%20event%20filter_Intel_2.2.1.384_W11x64_A.zip?acerid=637696181082348300&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/Intel%20GNA/Intel%20GNA_Intel_2.0.0.1097_W11x64_A.zip?acerid=637696180405333799&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/IO%20Drivers/IO%20Drivers_Intel_30.100.2031.2_W11x64_A.zip?acerid=637696182872984650&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/Turbo%20Boost/Turbo%20Boost_Intel_2040.100.0.1029_W11x64_A.zip?acerid=637696206007725376&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/Fingerprint/Fingerprint_Synaptics_5.5.2.1124_W11x64_A.zip?acerid=638015874179042911&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/Fingerprint/Fingerprint_ELANTECH_3.6.11001.10702_W11x64_A.zip?acerid=637920869603599086&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    https://global-download.acer.com/GDFiles/Driver/Fingerprint/Fingerprint_EGISTEC_5.5.2.1124_W11x64_A.zip?acerid=637696177097088750&Step1=&Step2=&Step3=ASPIRE%20A514-54&OS=ALL&LC=pt&BC=ACER&SC=PA_3

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Give feedback if the information was useful or not.

    Thanks

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