cannot open word

Brenda Mitchell 21 Reputation points
2021-09-20T13:44:14.447+00:00

cannot open word appl it has a prohibited sign and says it may be damaged or incomplete

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Viki Ji_MSFT 4,436 Reputation points
    2021-09-21T02:01:16.107+00:00

    Hi @Brenda Mitchell ,
    Welcome to Q&A forum!

    What version of Office and operating system are you using? Please go to File>Account in Excel to check the detailed version of Office under the Product Information.
    Besides, I would like to confirm the follwoing information with you at your convenience.

    1. When did this issue start? Have you installed any other third-party progranm before this issue? Such as third-party Add-ins. If so, please uninstall them to check.
    2. Do you also encounter this problem when opening Excel or PowerPoint?

    Per my research, you could try the following steps to check this issue:

    If the above do not work, please try to update Windows.
    Besides, here is an official article: Troubleshoot problems that occur when you start or use Word, please check if it helps.

    • Office for Mac:

    Please refer to the following articles to uninstall and reinstall it.
    Uninstall Office for Mac
    Reinstall Office Mac

    Any updates, please let me know.


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