cannot open word

Brenda Mitchell 21 Reputation points

cannot open word appl it has a prohibited sign and says it may be damaged or incomplete

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Viki Ji_MSFT 4,436 Reputation points

    Hi @Brenda Mitchell ,
    Welcome to Q&A forum!

    What version of Office and operating system are you using? Please go to File>Account in Excel to check the detailed version of Office under the Product Information.
    Besides, I would like to confirm the follwoing information with you at your convenience.

    1. When did this issue start? Have you installed any other third-party progranm before this issue? Such as third-party Add-ins. If so, please uninstall them to check.
    2. Do you also encounter this problem when opening Excel or PowerPoint?

    Per my research, you could try the following steps to check this issue:

    If the above do not work, please try to update Windows.
    Besides, here is an official article: Troubleshoot problems that occur when you start or use Word, please check if it helps.

    • Office for Mac:

    Please refer to the following articles to uninstall and reinstall it.
    Uninstall Office for Mac
    Reinstall Office Mac

    Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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