2 step authentication doesn't work

Question

I have 2 step authentication activated on my Hotmail account. It has always been a google voice number. Now I have lost access to this account and because 2 step is active it want to send a verification code to the google voice number I have ont the account. BUT apparently you can no longer have this type of phone number for verification. I can't change it cause i can't sign in and in any vet ANY help because of the 2 step activation being enabled. How can I get to live support or email to remedy this. I have EVERYTHING including one drive docs attached to this email. Thanks

Answer 1

I have tried all recommended solutions. But keep getting error message when I request code be sent to back up phone number. (Voip)

Answer 2

Hi Homeboy,

I'm really sorry you're going through this. Losing access to your Microsoft account, especially with important files in OneDrive, can be incredibly stressful. Here's what you can do to try to recover your account and reach Microsoft support:

1. Use the Account Recovery Form
   • Go to the Microsoft Account Recovery page.
   • Enter your Hotmail email address and follow the prompts.
   • Provide as much information as possible — previous passwords, subject lines of emails you’ve sent, contacts, etc. The more accurate info you provide, the better your chances.
2. Try Signing In from a Trusted Device
   • If you’ve previously signed in on a device (like a laptop or phone), try logging in from there. Microsoft may recognize the device and allow you to bypass 2FA.
3. Check for Backup Options
   • If you added a backup email or alternate phone number, Microsoft might offer to send a code there instead.
4. Contact Microsoft Support
   • Visit the Microsoft Support Contact Page.
   • Select “Microsoft account” > “Sign-in help” > “I can’t sign in”.
   • Choose “Chat with a support agent” or “Request a call” (availability may vary by region and time).

Microsoft has reportedly limited the use of VoIP numbers like Google Voice for 2FA due to security concerns.

Live Support: Microsoft does not offer direct email support for account recovery, but live chat or callback options are available via their support portal.

Hope this helps.