Onedrive does not update space

Question

Onedrive does not show the 1TB that is included with O365 current subscription is working in PC.

Windows 11 full updated 25H2 with all required, optional & firmware updates current.

Lenovo i7 NVMe

O365 Personal new subscription activated with MS

Onedrive consistantly shows only 5GB free version.

Confirmed only 1 MS personal account with <name>. There are no MS Work/Corporate accounts with the same <name>, or any <name>. No Windows local accounts, no other Windows accounts, only the same MS account on Windows. Email working, all parts of PC working well, no viruses, or glitches. Outlook New > Email working well. No password problems.

Restarted Onedrive

Reinstalled Onedrive

Unlinked MS Account in Ondrive

Logged out of MS in Office / Word 365, relogged

No other versions of Office currently installed

Internet connection stable and fast

VPN working well

No browser extension malware

All other MS cloud Onedrive stats show as 1TB, Onedrive.com, Microsoft.com, other settings in Onedrive app, Windows Settings Home Page, all show 1TB. The only place it shows old 5GB total storage is in Onedrive > Manage Folders.

Is this a glitch in File Explorer, or MS Cloud? The O365 cloud space has been paid for, but when logging into the account, it is unavailable, only 5GB.

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information.

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After purchasing additional storage (or freeing space), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and then trying again to send your emails.

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If the issue persists after 48 hours, please contact Microsoft support for further assistance:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

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Let me know if you have any further questions or concerns.

I really hope this information is helpful! :)

Regards,

John JD