Word and Excel keep crasing

Question

I have Office 2024 lifetime on my PC, which came with the Laptop. I updated the laptop, and I also added my school's OneDrive. Shortly after, I no longer had access to Word or Excel. As soon as I open it, it asks to accept an agreement for Office 365. I've taken off the school's OneDrive and restarted, but it still does not work. Please help.

Answer 1

Hi,

I wonder if the license files for the Education account are not there. May I know which Operating System you are ON?

I look forward to your response and am eager to collaborate until we find a solution.

Answer 2

Hi I am using windows 11 Pro.

Answer 3

Thank you Mario. Let us move on.

First, please do this - do use the Uninstall troubleshooter.

https://support.microsoft.com/en-us/office/uninstall-microsoft-365-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Uninstall Microsoft 365 or Office with the uninstall troubleshooter

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.

1. Select the button below to start the uninstall troubleshooter. Uninstall
2. Click Open if you get a pop-up window indicating This site is trying to open Get Help.
3. Follow the prompts on the remaining screens and when prompted, restart your computer.
4. Select the steps for the version of Office you want to install or reinstall.

Then reinstall the package using https://account.microsoft.com/billing/orders and check if your issue is resolved.