How do I set up Office Store permission for clients using Mac OS Office 365?

SY 16 Reputation points

We have deployed Office 365 to a number of users. We are an Education institution. From the user end (Version 16.53, WORD). Big Sur OS 11.6 (It really doesn't matter what versions, this isn't a version specific problem)

they get the following message when they go to Insert / Add-ins

"Office Store not available. Unfortunately, your organization has disabled access to the Office Store. Please contact your administrator to request access"

Does Azure need to be configured for these users to access the apps from the organization? I don't see any documentation on how this should be set up or what best practices are. What is the minimum required setup is my question.

From my Admin End under Settings / Integrated Apps I have two apps added and status is OK.


Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Viki Ji_MSFT 4,441 Reputation points

    Hi @SY ,
    Welcome to Q&A forum!

    First, please update your Office to the latest version.

    • Do all Office Apps have this issue? Please check other Apps, such as Excel and PowerPoint.
    • Besides, please check if you could open the Office Store app normally.

    Based on the error message, the Office Store add-in may be disabled by the administrator.
    Please sign in to your administrator account to Office365 Portal, and then go to Admin> Settings> Service & add-ins> User owned apps and services> Ensure “Let users access the Office Store”.

    Does Azure need to be configured for these users to access the apps from the organization?

    < Please refer to: Prerequisites for Microsoft Store for Business and Education.

    Reference: Roles and permissions in Microsoft Store for Business and Education

    Hope the information could be helpful to you. Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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  2. SY 16 Reputation points

    Thank you. Believe it or not, I do have that turned on. And it still does not work. What I found unusual is that path you mentioned Service & Add-ins does not appear for us under settings. I had to search for it. Under Integrated apps the app I want to add it there and assigned to users.