Sign in failed - Error code: AADSTS5000224

Question

Sign in failed - Error code: AADSTS5000224

Aaryan Agrawal 0

Sign-in failed

Error code: AADSTS5000224

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: entra.microsoft.com/[tenant-id] or entra.microsoft.com/[tenant-domain]. Error details: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: fbf6f33c-a2c3-4ade-9f20-b9ccd61b1800 Correlation ID: c86750df-ed68-4397-8730-28afdb803c53 Timestamp: 2025-10-20 20:37:18Z

Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-10-21T05:52:34.84+00:00
Hello Aaryan Agrawal,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.

1 answer

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Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-10-21T05:52:34.84+00:00

Hello Aaryan Agrawal,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.

Answer 1

Sridevi Machavarapu 33,305 Microsoft External Staff Moderator

Hello Aaryan Agrawal,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

Since you’re an internal Microsoft employee, I’ve provided the specific steps to involve the engineering team, as the process differs for internal staff.

Rukmini 42,675 Reputation points Microsoft External Staff Moderator

2025-10-29T11:39:57.3366667+00:00

Hello Aaryan Agrawal,

Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.

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Sign in failed - Error code: AADSTS5000224

1 answer

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