Sign-in failed Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Sign-in failed Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Joel Kwoh 5

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Correlation ID: a8c8759b-e554-496b-b9e9-???????????? Timestamp: 2025-10-21 16:17:26Z

please help

Joel Kwoh 5 Reputation points

2025-10-22T07:58:10.9133333+00:00

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 073504e5-f8c6-4ab6-a0cc-7a2b1ac79000 Correlation ID: 67494470-50eb-480e-aa52-f043ce791d3a Timestamp: 2025-10-22 07:51:35Z
VEMULA SRISAI 13,415 Reputation points Microsoft External Staff Moderator

2025-10-23T22:59:46.3966667+00:00

Hello Joel Kwoh ,

Thank you for posting your question in the Microsoft Q&A Forum.

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft’s process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the following details via private message so that we can reactivate your account.

Tenant ID or Domain Name

Contact phone number (add +Country code) Affected Account Email address

Country

Time Zone

Correlation ID and Timestamp from a recent sign-in failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have these details, we can proceed with your account reactivation
Joel Kwoh 5 Reputation points

2025-10-24T04:26:49.2766667+00:00

where do i private message to
VEMULA SRISAI 13,415 Reputation points Microsoft External Staff Moderator

2025-11-04T11:03:09.9166667+00:00

Joel Kwoh Thank you for sharing the details However, it appears that the Tenant ID was not included. Could you please provide the Tenant ID as well when you have a moment? This will help us move forward with the process. Let me know if you need any clarification or assistance.