Hi ,
If possible, access the Device Manager from the search bar > go to the Sound, Video, and Game Controllers tab > Take a screenshot and post it here.
Does the sound troubleshooter give any errors?
Thanks
Soud Issues
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 11%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
La Tronda Lumpkins
0
Reputation points
My sound does not work. No luck troubleshooting. Laptop kept shutting down and restarting. Then all of a sudden I could not get audio to work on my Zoom call.
Windows for home | Windows 11 | Settings
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B 114.7K Reputation points Independent Advisor2025-10-23T09:28:55.4633333+00:00 Hi ,
Did you manage to solve the problem?
Thanks
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Ivan B 114.7K Reputation points Independent Advisor
2025-10-21T19:47:09.6633333+00:00