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365 install verification

EGBarnes 0 Reputation points
2025-10-21T19:25:24.0266667+00:00

When installing/setup of Outlook/365 it will not accept my personal account info but seems to want information from a prior organization account. Please help.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. EmilyS726 240.6K Reputation points Independent Advisor
    2025-10-21T19:58:57+00:00

    Hello,

    You do have a Microsoft 365 subscription with your personal Microsoft account, right?

    If so, Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the envelope icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

    Restart the computer, and see if you can install it this time.

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