Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
This issue occurs when there is a miscalibration with Microsoft Edge, and for us to sort out the issue, kindly follow the steps below:
Method 1. Repair Microsoft Edge
Go to Settings > Apps > Apps & Features
Scroll down and click Microsoft Edge > Click Modify then follow the prompt to repair.
You may also check the steps from this link: https://helpdeskgeek.com/how-to-repair-microsoft-edge-on-windows-10/
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Method 2. Do a clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows