Share via

update componet issue

great one 15 Reputation points
2025-10-23T18:16:56.8666667+00:00

trying to troubleshoot a cause for a update issue (kb 5070773 gets error 0x800f0983)

only issue im finding is with resetting the componet part i get the following

took out my user name but rest is what happens when i try to rename the 2 folders to .old

i have both folders set to ownership of trusted installer ( from what i found thats what it should be correct if im wrong) with full permission

any help will be appreciated

note when i do net stop cryptsvc stop it fails to stop

i goto services.msc ( windows key and r) try to stop there i get the following

windows could not stop the cryptograph servis on local computer

error 1052----- the request control is not valid on this service ( think thats correct wording)

PS C:\Users> ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren : Cannot create a file when that file already exists.

At line:1 char:1

  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • 
    + CategoryInfo          : WriteError: (C:\Windows\SoftwareDistribution:String) [Rename-Item], IOException

    + FullyQualifiedErrorId : RenameItemIOError,Microsoft.PowerShell.Commands.RenameItemCommand

PS C:\Users> ren C:\Windows\System32\catroot2 catroot2.old

ren : Access to the path 'C:\Windows\System32\catroot2' is denied.

At line:1 char:1

  • ren C:\Windows\System32\catroot2 catroot2.old
  • 
    + CategoryInfo          : WriteError: (C:\Windows\System32\catroot2:String) [Rename-Item], IOException
Windows for home | Windows 11 | Settings
0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2025-10-27T03:43:34.82+00:00

    I understand that, no worries. The developers will take a look into that.

    Was this answer helpful?

    0 comments
  2. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2025-10-26T02:04:43.2666667+00:00

    I understand you on that, in this case, I recommend waiting for the next update, as it will supersede that particular update.

    In addition, what I can highly suggest is to post the issue on the feedback hub so that developers will also be aware of this problem, and hopefully, the fix will apply as soon as possible.

    To send Feedback: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    Was this answer helpful?

  3. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2025-10-25T17:19:35.8966667+00:00

    Hi, thank you for replying, and I understand you on that. I just want to make sure that you downloaded the ISO, not the Media Creation tool. If yes, and still having an issue, I recommend waiting for the next update as it will supersede that particular update.

    Was this answer helpful?

  4. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2025-10-24T01:54:10+00:00

    Hi, thank you for replying. Have you selected the ISO? It seems that you have run the Media Creation tool instead of the ISO. Kindly do it again and select the ISO.

    User's image

    Was this answer helpful?

  5. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2025-10-23T21:51:35.28+00:00

    Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

    This issue occurred due to a miscalibration on the Windows update. Since you have done renaming the SoftwareDistribution and catroot2, and are still having an issue, I suggest doing an in-place upgrade, wherein it will update the device to the latest version and repair all issues without deleting any files.

    Kindly follow the steps from this link:

    https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.