emails with authorization codes not coming

Question

Anton Timofieiev 0

The emails with authorization codes from ticketsbox.com are not coming through, although they used to arrive before. What should I do to fix this?

Anton Timofieiev 0 Reputation points

2025-10-23T19:19:47.3366667+00:00

I haven’t changed any settings and have checked everything. The service support said that this is an issue on Outlook’s side, and that Outlook is blocking the emails.

1 answer

Anton Timofieiev 0 Reputation points

2025-10-23T19:19:47.3366667+00:00

I haven’t changed any settings and have checked everything. The service support said that this is an issue on Outlook’s side, and that Outlook is blocking the emails.

Answer 1

JC 8,225 Independent Advisor

Hello,

Make sure to add ticketsbox.com to the safe senders and domains.

In Outlook open settings, mail, junk email, then add the entire website as a safe sender

Hope this helps,

JC

Anton Timofieiev 0 Reputation points

2025-10-23T20:22:22.2933333+00:00

I did all of that. Unfortunately, it didn’t work. The same problem occurs when receiving messages from some other services as well. And it’s only an Outlook issue, because, for example, Gmail works fine…