OneDrive Sign-in Stuck on "Loading"

Question

OneDrive Sign-in Stuck on "Loading"

Lori Thomas 25

When I attempt to sign-in to OneDrive, I see "Signing-On" and then it goes to "Loading" but gets stuck there. I've tried many recommended fixes (unlink, uninstall, reset, etc.) but nothing seems to correct this issue.

Steven Bateman 0 Reputation points

2025-12-07T12:23:12.6966667+00:00

I have the same issue. It seemed to manifest after the last Windows Update, so I am surprised there is no fix for this yet.

5 answers

Your answer

Steven Bateman 0 Reputation points

2025-12-07T12:23:12.6966667+00:00

I have the same issue. It seemed to manifest after the last Windows Update, so I am surprised there is no fix for this yet.

Answer 1

Barry Graham 65

I was having this issue with one of the accounts on our family PC. OneDrive worked for all the other users.

I uninstalled and installed OneDrive (don't do this if you have multiple accounts on a PC - you will have to reconfigure OneDrive on each account afterwards), and it doesn't fix the Loading issue. The reset suggested above didn't fix it either.

In the end, I tried something that I had initially thought of, but couldn't find the right Key in the registry when I looked the first time.

Please be very careful when making changes in the registry, I take no responsibility for any issues you may encounter through incorrect use of the registry editor.

Make sure OneDrive isn't running for any of the currently logged in users.

Open the Registry editor using regedit

Rename the Key Computer\HKEY_CURRENT_USER\Software\Microsoft\OneDrive to OneDrive.old

Restart OneDrive for your current user.

When you log in, it should work properly. At least it did for me.

If that doesn't fix it, quit OneDrive, delete the new OneDrive key that was created in the registry, and rename OneDrive.old back to OneDrive

Joe 1 Reputation point

2026-01-11T18:58:38.71+00:00

Did not work for me.... it just keeps doing this... (gif)
Barry Graham 65 Reputation points

2026-01-15T03:10:50.75+00:00

That is what it was doing for me before I did my fix. Did you kill all the OneDrive processes for every user before you deleted the registry key? When you delete that registry key, you are deleting the cached login information, so if it goes straight to the Loading screen without you logging in, then you are still logged in and thus what you are doing isn't the same as what I did.
J. Eric Josephson 5 Reputation points

2026-01-31T22:09:45.6066667+00:00

@Barry Graham , thanks, that worked.
Kristin Day 5 Reputation points

2026-03-24T19:28:31.5533333+00:00

Thank you so much, Barry. I tried so many different fixes to access my husband's One Drive and your solution took care of it. You're my hero!
JeffScott-7211 5 Reputation points

2026-03-26T17:42:04.18+00:00

This is the ONLY fix that worked for me. I tried all the others, but regedit was the way to go. Thanks so much for the help!
Barry Graham 65 Reputation points

2026-03-27T03:04:58.6566667+00:00

I wish the original poster would return and see my answer and mark as correct!
Mohammad N. Kertagama 5 Reputation points

2026-04-01T01:43:23.07+00:00

Thnakyou Barry worked for mee
Timothee Chuat 5 Reputation points

2026-04-01T04:28:44.6933333+00:00

Same for me, I tried every other suggestions found on reddit, but this was the one TYSM
grouch0 5 Reputation points

2026-04-05T02:07:00.38+00:00

Absolutely worked for me, but there is a tense hesitation before it goes into effect.
Miles T 5 Reputation points

2026-04-05T17:58:04.2966667+00:00

Thank you! Thank you! Thank you!

After trying for hours to fix this issue, your solution is the one that finally worked!
Alfredo Mella 5 Reputation points

2026-04-20T21:16:24.3333333+00:00

You are a genius sir, this worked after a whole day trying
Mariusz 5 Reputation points

2026-04-22T18:38:58.39+00:00

Why did this work lmao
Barry Graham 65 Reputation points

2026-04-22T18:51:35.4+00:00

Because you're deleting the login session otherwise you're not really logging out which is what you need to do.
Francis Riano 0 Reputation points

2026-05-24T00:41:05.27+00:00

This fixed it for me. My question now is whether it is safe to delete the OneDrive.old key?
Barry Graham 65 Reputation points

2026-05-29T23:21:49.3733333+00:00

I believe so but there is no harm in leaving it either.
PatriotDrummerMike 0 Reputation points

2026-06-05T13:36:13.26+00:00

This worked for me. Thank you sir
Treasurer FMCBC 0 Reputation points

2026-06-11T19:16:51.6566667+00:00

Thank you thank you thank you! After 2 days on non helpful MS Support your suggestion worked!
Nathan 0 Reputation points

2026-06-25T11:37:51.0966667+00:00

Did not work, and now it won't let me rename it back to Onedrive
Barry Graham 65 Reputation points

2026-06-26T03:35:57.4333333+00:00

I don't think you need to. I'm surprised it didn't work since it worked for many people as you can see here.
Shakeum 0 Reputation points

2026-07-30T18:15:55.72+00:00

It works!!! Thank you so much for this. I spent about 2 hours trying to figure this out.

Answer 2

Nic Baldwin 0

I had an issue with OneDrive Personal (always loading and syncing to an old personal account), I had to battle a little bit with loading the app, logging out and unlinking my account for the OneDrive, then do the rename key suggested above and then eventually I was able to login with my business account and Sync started....

0 comments

Answer 3

Jonathon Berg 5

Brilliant fix! I've tried umpteen things suggested by AI and other posters. This one worked, and on both my home and work machines as well. Thank you!

0 comments

Answer 4

Jens Malmgren 5

Thank you Berry, it worked for me.

0 comments

Answer 5

Arlene D 36,210 Independent Advisor

Hi, thanks for reaching out. When OneDrive stays stuck on “Loading,” it usually means your account or cached sign-in data needs to be refreshed. Are you signing in with a personal or work/school Microsoft account?

Try removing any saved OneDrive or Microsoft credentials in Windows Credential Manager, then restart your computer. After that, press Windows + R, type “onedrive /reset,” and press Enter to reset the app. Once it restarts, open OneDrive and sign in again. Also, make sure your Windows and Office updates are fully installed, as Microsoft notes that outdated versions can cause this issue.

Bill Gearhart 0 Reputation points

2025-10-25T20:44:05.72+00:00

I can verify that this solution does not fix the problem. After working for years with no issues of any kind against my work account, onedrive stopped working a week or so ago and now only presents the loading screen whenever I try to login with a work/school account. Personal accounts work great but this means nothing when your critical work files remain unsynced and you don't have the time to go through thousands of files to see what you may or may not have changed in a week.

I have tried wiping the registry settings for onedrive, deleted every folder associated with onedrive, done the reset and then uninstall reboot reinstall dance literally dozens of times. Now I add the windows credential manager clean out. It remains broken.

At this point i have given up despite the fact that we pay thousands/year for office 365 licenses. I cannot afford to lose any more work days trying to bring this back from the dead.
Ed Lavigne 0 Reputation points

2025-11-03T02:59:11.5166667+00:00

OneDRIVE will not play
Ed Lavigne 0 Reputation points

2025-11-03T03:00:05.1066667+00:00

stuck ver 30 d timed
Ed Lavigne 0 Reputation points

2025-11-03T03:02:18.7033333+00:00

can you not fix
Steven Bateman 0 Reputation points

2025-12-07T12:20:44.1333333+00:00

I concur, this solution does not resolve the issue. For me, this seemed to occur after the last Windows update - I can't believe this has not been fixed already.
Barry Graham 65 Reputation points

2026-03-27T03:06:24.6266667+00:00

See my suggestion above, it worked for several people.