enter mobile phone number

Question

cannot sign in to outlook. unable to get a new password. telephone number you have is a landline.

Answer 1

please use mobile phone number which is [removed]

Answer 2

Hi,

Do you have access to another verification method, such as an alternate email address or an authenticator app?

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click 'I don't have any of these.' After clicking that, you’ll be prompted to complete the account recovery form to confirm that the account owner is making this sensitive change. Once your account is verified, you’ll be able to update your security information.

Help with the Microsoft account recovery form:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice a day until you recover your account.

If you've recently made a sensitive security change, your account may be placed in a restricted state for 30 days. This is done to protect you and alert you in case the security information was changed by someone without your permission.

See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address