Why Surface Duo Intune/Work Profile not compatible with Office Word/Excel/Powerpoint?

Hi,

I am very disappointed with Microsoft Surface Duo. I purchased it because it was advisetised to enhance business productivity. However, after i registered the Surface Duo to my Corporation by Intune, no Word, Excel and Powerpoint could be downloaded to the work profile because they were not compatible with Surface Duo. It is really crazy and not logical that a Microsoft Android phone is designed not compatible with the Microsoft's own software. Please help solve the issue for me. Otherwise, the Surface Duo is only a brick to me. Thanks.

Victor

Lu Dai-MSFT 28,341 Reputation points

2021-09-21T08:08:21.557+00:00
@HON KM Kwok Ming (韓國銘) Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

Did you successfully download Word/Excel/Powerpoint when the device is not enrolled by intune?

Where did you download Word/Excel/Powerpoint to the work profile?

Please try to assign these apps via Managed Google Play app in intune portal and check if it is successful installed in the device.
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-android-for-work#add-a-managed-google-play-store-app-directly-in-the-intune-console

If there is anything update, feel free to let us know.
HON KM Kwok Ming (韓國銘) 1 Reputation point

2021-09-21T08:39:18.207+00:00
No Word/Excel/PowerPoint could be download because not compatible.

Same as 1.

As not compatible, it could not be downloaded in work profile App Store.
Lu Dai-MSFT 28,341 Reputation points

2021-09-22T05:36:06.033+00:00

@HON KM Kwok Ming (韓國銘) I haven't met this situation before. With the limitation resource, there is no method to repeat your issue. So, it is suggested to open a case to check on this and find the root cause. It is free. The following link describes how to open a case, we can refer to it:
https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support
HON KM Kwok Ming (韓國銘) 1 Reputation point

2021-09-22T05:40:54.567+00:00

Hi,
You just need to find a Surface Duo and try to download Word or Excel, then you will see the incompatibility problem.
HON KM Kwok Ming (韓國銘) 1 Reputation point

2021-09-22T05:41:42.25+00:00

Or you ask another Surface Duo professional to follow up.
Lu Dai-MSFT 28,341 Reputation points

2021-09-22T06:14:27.653+00:00

@HON KM Kwok Ming (韓國銘) For Surface Duo professional support, we suggest to post in Microsoft Surface Community forum.

For this issue, I have done a lot of research. I find that someone isn't having any trouble with the office apps, but someone has trouble.
https://www.reddit.com/r/surfaceduo/comments/iqj8fd/please_help_me/
Note: Non-Microsoft link, just for the reference.

So, to find the root cause, it is suggested to open a case to intune phone support firstly to check more background information. It will handle this issue more effectively.

Thanks for understanding.
jay 1 Reputation point

2022-06-02T22:28:55.147+00:00

Has there been any progress on this issue .... I have the SD2, I have the all in one Office app installed. The SD2 Play Store does not show any individual Office Apps (Word, Excel, PowerPoint) - just the Office App. I can open Office files in my personal email account (attachments). However, the work email account managed by InTune (Company Portal) - has permitted Office App, Word, Excel - and yet only SD1/SD2 devices are unable to open the word/excel attachments.

You get an error message - indicating there is no app available (paraphrasing here).

So .. i can sideload the apps, -- but confused, how Micrsoft is pushing a device, and the new office app, but then haven't worked out the Intune policies/integration...
Gary Ayers 1 Reputation point

2022-09-21T18:11:12.927+00:00

Had similar problem with recently purchased SD2. Added to company managed intune portal and could successfully configure outlook, teams, and one note but Excel/Word/PowerPoint were not available (noting incompatible with this device). My company pushed the Office365 app to this device and was made available in the google play store (work profile) and installed successfully. Can now access all applicable microsoft documents (word/excel/powerpoint) from this app as well as open attachments through outlook.