Microsoft rewards acocunt still region locked after 30 days of reloccation. Absolutely no help available from the rewards support.

Question

Microsoft rewards acocunt still region locked after 30 days of reloccation. Absolutely no help available from the rewards support.

Maanas 0

I relocated from the UK to India at the start of the month. I tried to buy Battlefield 6 when it came out on Xbox, and was immediately shown an error that I am trying to access the game from a different location.

I have a valid and existing address, as well as a payment method in India. My game pass subscription has also gone through for this month. After reaching out to Xbox support, I was told that it is due to the Rewards account still being locked to GB, which is creating the conflict. The Xbox support asked me to get in touch with rewards through the subscription form and ask them to help migrate the account to India permanently. Now, this is where the harassment begins.

Out of the 10 separate requests raised to them:

1 person asked me for a screenshot of my location (then promptly ghosted me without a response)
Other 9 responses have been a mix of patronising autoamted responses, which are not limited to: accusing me of illegally accessing rewards from a different location, asking me to not use a VPN to unethically collect points, asking me to change my country to India in microsoft account (If i didnt, i wouldnt be able to add valid billing and payment, & the account is already set to India)

I am honestly very frustrated at this point. There is absolutely no resolution to hearing the same patronising comments that I should not use a VPN.

Everywhere I've checked, including on rewards, my country is set to India and the language to English UK. On top of the dashboard, there is a banner that says that I'm travelling, so I'll continue to see rewards from the UK. Last thing to add here, I am not even in the program as I opted out.

Is there any scope for resolution, or is creating a new account to play games the only option? I am tired and have given up. 26 days of constant back and forth and 0 help, while Microsoft continues to be happy charging my CC for the dub Xbox Game Pass subscription.

Elton 0 Reputation points

2025-12-28T17:57:23.3+00:00

I'm experiencing this exact problem as well.

It happened this month when I recently moved from Mexico back to Brazil. No purchases made in Brazil work, and the "Incorrect Region" message appears.

Support told me the conflict is with the rewards account. I'm waiting to see what they'll tell me.

The worst part is: I'm trying to buy a game with a discount that ends in 10 days.

I note that this is a systemic bug, and Microsoft should fix it as soon as possible.
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-12-30T14:43:52.18+00:00

Hello Elton,

Thanks for sharing this with us.

I have just replied to you on this thread https://learn.microsoft.com/pt-br/answers/questions/5569984/erro-regi-o-incorreta?page=2&orderby=Helpful&translated=false#answers. Can you please check and let me know?

I'm waiting for your reply.

1 answer

Your answer

Elton 0 Reputation points

2025-12-28T17:57:23.3+00:00

I'm experiencing this exact problem as well.

It happened this month when I recently moved from Mexico back to Brazil. No purchases made in Brazil work, and the "Incorrect Region" message appears.

Support told me the conflict is with the rewards account. I'm waiting to see what they'll tell me.

The worst part is: I'm trying to buy a game with a discount that ends in 10 days.

I note that this is a systemic bug, and Microsoft should fix it as soon as possible.
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-12-30T14:43:52.18+00:00

Hello Elton,

Thanks for sharing this with us.

I have just replied to you on this thread https://learn.microsoft.com/pt-br/answers/questions/5569984/erro-regi-o-incorreta?page=2&orderby=Helpful&translated=false#answers. Can you please check and let me know?

I'm waiting for your reply.

Answer 1

Carl-L 23,945 Microsoft External Staff Moderator

Hello Maanas,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that this is very frustrating when you are unable to buy the game you want due to region mismatch. I also understand that you have successfully paid for the Xbox Game Pass using an India card. Unfortunately, forum moderators are unable to access your account for security reasons. However, we'll try to help you as much as we can.

Before we proceed, I'd like to confirm a few things.

May I know where you are trying to buy Battlefield 6 from? From the Microsoft Store or on your Xbox?
If possible, can I have a photo of the message appear when you're trying to buy? Please remember to remove all personal information before posting.

I'm waiting for your reply so we can work on it together.

Maanas 0 Reputation points

2025-10-29T05:23:48.4233333+00:00

Hiya, thank you.

I've tried to purchase it from within the Xbox app on my phone, on the console (it's an Xbox Series X), and on the website on my phone and laptop. In all instances, I automatically get the incorrect region error as seen in the iamge.

I want to also add that I can download all free games without an issue (Game Pass included)
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-10-29T06:17:49.49+00:00

Hello Maanas,

Thanks for getting back to us.

I'll take a look onto it and see what we can help you here. In the mean time, may I know if you have tried to log in and purchase the game using InPrivate or Incognito tab on the browser?

I'm waiting for your answers.
Maanas 0 Reputation points

2025-10-29T07:32:33.22+00:00

Hiya, I get the same error in private/incognito mode as well.
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-10-30T09:27:57.89+00:00
Hello Maanas,

Thanks for the clarification.

Just want to make sure, can you please show me the region on your account at account.microsoft.com and the region settings on your browser?

In the meantime, you can also reset your Xbox, while keeping your games and apps to see if it helps.

Press the Xbox button and go to Profile& system > Settings

Select System > Console info > Reset console > Reset and keep my games and apps.

Please let me know if there are any updates.
Maanas 0 Reputation points

2025-10-30T09:57:20.7066667+00:00

I've already reset the Xbox it didn't solve anything. If anything, it glitched out Wuchang's side quest, and I can't finish one storyline and achieve the true ending. Unfortunate.

I do not know how to share Safari browser location settings with you. As far as I am aware, there isn't an option like that. It takes the system time and location.

Although in my attempt, I noticed that the safari option - Hide my IP address was default on. Maybe, this could have been a part of the problem. https://support.apple.com/en-in/102602 Attached screenshots for ref
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-11-03T10:10:02.67+00:00

Hello Maanas,

Thanks for getting back to us.

Please understand that our forum is a public platform, and we will modify your photo to cover your birthdate in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

It's unfortunate to hear that it doesn't work. The automatically hide your IP address from tracker might also cause this. Since Microsoft cannot track your device when you are active in the laptop. Can you please try again to make sure?

Unfortunately, as forum moderator. We have very limited access to the system and cannot access your account to check for you. So regarding your rewards program, you might still need to wait for rewards support.

However, there is still one more thing we can do. If your Bing rewards is on and blocking your region. You can consider opt out of it again and wait to a while to try again. You can opt out of it by going to rewards.bing.com/optout.

Thank you for your understanding.
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-11-04T10:06:56.9+00:00

Hello Maanas,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Maanas 0 Reputation points

2025-11-04T10:20:23.7066667+00:00

Yep already tried the above and it didn’t solve anything, including opting out and in. Xbox support keep lying that their senior escalated team will reply in next 24 hours, it’s been 10 working days. TBH I’ve just given up, as I see no other way than to cancel my subscription and set up a new gaming account.
Jaco Liebenberg 0 Reputation points

2025-12-08T15:40:31.2866667+00:00

I am experiencing the exact same issue. However to make matters worse - I never actually relocated - I have stayed in my country, and never changed anything. And yet still incorrect region. I cant even find any support available except for the virtual assistants...
Maanas 0 Reputation points

2025-12-08T16:10:15.0133333+00:00

Hi pal,

That's unfortunate. Mine...fixed itself automatically. There was absolutely no help from anyone at Microsoft. However, I did ensure not to use any Microsoft service till it was resolved, except for my email and regular gaming.

One day, I logged into the Xbox site and was just able to proceed with the payment. it was roughly 50 or so days after the error started showing up.

But if i go to the rewards dashboard, it still gives me the banner on the top that I'm on the go.

The virtual assistance is absolutely useless, and the bot system is pointless too. Hope it resolves for you soon. Unfortunately, i do not have a very helpful answer from my experience.
Carl-L 23,945 Reputation points Microsoft External Staff Moderator

2025-12-09T14:58:07.7033333+00:00

Hello Maanas,

Thanks for getting back to us.

It's good to hear that it has been fixed for you.

Please let me know if you have any other questions.