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Question

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Moderator note: personal information (full e-mail addresses) removed

Answer 1

With older versions of macOS, you can often install older releases of Office. A subscription license will let you install such an older version. See https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .

Many, but not all, older releases can be downloaded from the version history page at https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac .

Answer 2

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.