How to resolve Azure Authenticator Login Issue?

Question

How to resolve Azure Authenticator Login Issue?

AMIT KUMAR PANDA 0

I am no longer able to log in to my Azure account on a PC browser. It asks for the authenticator app notification every time or requests a 6-digit code.

I check my authenticator app on my Android device, and I don't see any 6-digit code, but I see 8 8-digit codes. I also don't see any notification popping up from the authenticator app.

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Sridevi Machavarapu 11,240 Reputation points Microsoft External Staff Moderator

2025-10-27T03:48:05.61+00:00
Hello AMIT KUMAR PANDA,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
AMIT KUMAR PANDA 0 Reputation points

2025-10-27T04:46:35.73+00:00

Hi @Sridevi Machavarapu ,
I have sent the details to you via private message.
Sridevi Machavarapu 11,240 Reputation points Microsoft External Staff Moderator

2025-10-27T05:12:15.9666667+00:00

Hello AMIT KUMAR PANDA,

Thanks for sharing the details. We will check this internally and get back to you soon with an update.

1 answer

Your answer

Sridevi Machavarapu 11,240 Reputation points Microsoft External Staff Moderator

2025-10-27T03:48:05.61+00:00

Hello AMIT KUMAR PANDA,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.
AMIT KUMAR PANDA 0 Reputation points

2025-10-27T04:46:35.73+00:00

Hi @Sridevi Machavarapu ,
I have sent the details to you via private message.
Sridevi Machavarapu 11,240 Reputation points Microsoft External Staff Moderator

2025-10-27T05:12:15.9666667+00:00

Hello AMIT KUMAR PANDA,

Thanks for sharing the details. We will check this internally and get back to you soon with an update.

Answer 1

Hello AMIT KUMAR PANDA,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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How to resolve Azure Authenticator Login Issue?

1 answer

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