Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Authenticator App new device
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Judith Radcliffe
5
Reputation points
My son has changed his device and is trying to log into his university account. Authenticator is asking him to open the app (that he’s already in) to authenticate. He cannot open the email account and cannot verify as the app is going round in circles. He has no back up available.
Microsoft Security | Microsoft Authenticator
Sign in to answer