Is there a way to use action "Reply" in quick steps in New Outlook?

Question

Is there a way to use action "Reply" in quick steps in New Outlook?

Louise Jensen 20

I have just changed from Classic til New outlook, my Quick steps has not been moved and I want to create them again, but under the action "reply" I'm only able to choose forward or reply with meeting... is there really no way to do a normal reply to sender?

John Neu 105 Reputation points

2026-02-11T15:22:26.2166667+00:00

As of 2026-02-11, I do see "Reply" as a selectable Action to add to a quick step.
Louise Jensen 20 Reputation points

2026-02-12T08:09:10.88+00:00

I still don't se it
John Neu 105 Reputation points

2026-02-12T15:55:09.17+00:00

I didn't realize you were speaking of Outlook on the Web, and like you, mine O365 Outlook.com also lacks the "Reply."
Outlook's Desktop App does have it. But, those Desktop app Quick Steps do not carry over to my Outlook.com O365 account.
Louise Jensen 20 Reputation points

2026-02-13T07:40:43.6133333+00:00

No, I'm not using outlook for the web I work in "New Outlook" app. It look like you are in "Classic Outlook" app.
John Neu 105 Reputation points

2026-02-13T19:40:16.27+00:00

@louise jensen : So, I just changed to New Outlook, and the pre-existing Quick Step from the Classic Outlook shows it's action as "reply with meeting." I thought it might import with just "reply" as that is what existed in Classic, but no. For now, it looks like Classic is the only way to have the "Reply" action in Quick Step.

Answer accepted by question author

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John Neu 105 Reputation points

2026-02-11T15:22:26.2166667+00:00

As of 2026-02-11, I do see "Reply" as a selectable Action to add to a quick step.
Louise Jensen 20 Reputation points

2026-02-12T08:09:10.88+00:00

I still don't se it
John Neu 105 Reputation points

2026-02-12T15:55:09.17+00:00

I didn't realize you were speaking of Outlook on the Web, and like you, mine O365 Outlook.com also lacks the "Reply."
Outlook's Desktop App does have it. But, those Desktop app Quick Steps do not carry over to my Outlook.com O365 account.
Louise Jensen 20 Reputation points

2026-02-13T07:40:43.6133333+00:00

No, I'm not using outlook for the web I work in "New Outlook" app. It look like you are in "Classic Outlook" app.
John Neu 105 Reputation points

2026-02-13T19:40:16.27+00:00

@louise jensen : So, I just changed to New Outlook, and the pre-existing Quick Step from the Classic Outlook shows it's action as "reply with meeting." I thought it might import with just "reply" as that is what existed in Classic, but no. For now, it looks like Classic is the only way to have the "Reply" action in Quick Step.

Answer 1

Vicky-I 6,345 Microsoft External Staff Moderator

Hello @Louise Jensen,

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience with New Outlook.

To clarify, the absence of the “Reply” or “Reply All” action in Quick Steps for New Outlook is by design at this time. Currently, Quick Steps in New Outlook only support actions like Forward or Reply with Meeting, and the standard “Reply” option is not available. I completely understand how inconvenience this change can be and I’m truly sorry for this situation has caused.

You’re not alone, many users have expressed the same concern as you in this case: Microsoft Q&A – The action Reply or Reply All is not available in Quick Steps. The best way to ensure this gets prioritized by our product team is to submit feedback through the official Microsoft Feedback Portal.

The more votes and comments an item receive, the higher its visibility and priority. If you share the link to your feedback here, others in the community (including myself) can upvote it to help bring more attention to the issue.

I also recommend you mark an "Accepted Answer" for now. Doing so will pin the thread to the top, making it easier for others to find when searching with related keywords. It also helps highlight the discussion for users who might benefit from it, and of course, the thread remains open for anyone to join and share their thoughts.

Thank you again for your persistence and for sharing your experience so openly. It really helps us understand where improvements are needed. If you’d like further assistance, feel free to create a new post on this Q&A Forum. we’re always here to support you as much as possible.

Warmest regards.

Louise Jensen 20 Reputation points

2025-10-27T15:17:26.7433333+00:00

I can't comment on the case you link to, it has been locked.
Vicky-I 6,345 Reputation points Microsoft External Staff Moderator

2025-10-27T15:27:24.9666667+00:00

Hello @Louise Jensen,

Thank you for letting me know. To clarify: the case shared was only meant as an example to show that many other users have experienced the same limitation. The reason that case is locked is because it was migrated from our older Microsoft Community forum, so comments are disabled there.

The best next step is to submit your feedback through the Microsoft Feedback Portal I mentioned in my answer. This ensures your request is visible to the product team. If you share your feedback link here, others in the community (including myself) can upvote it to help bring more attention to the issue.

Also, I recommend marking this thread as “Accepted Answer.” It helps the community understand the situation and makes it easier for others to find your feedback link, so people who share the same concern can vote and increase its visibility.

The more votes and comments an item receive, the higher its priority for future updates.

Thank you again for your patience and for sharing your experience.

Warmest Regards.