Getting error while syncing Entra ID connect ;{"sessionId":"792c26f7ba354ee3bc73522dc66b63ab","subscriptionId":"","resourceGroup":"","errorCode":"401","resourceName":"","details":"Error loading your content"}

Question

Getting error while syncing Entra ID connect ;{"sessionId":"792c26f7ba354ee3bc73522dc66b63ab","subscriptionId":"","resourceGroup":"","errorCode":"401","resourceName":"","details":"Error loading your content"}

Answer 1

Hello Kehinde SUNDAY Ogunbadewa,

Thanks for raising this question in Q&A forum.

I understand you are encountering an error while syncing Entra ID Connect (formerly Azure AD Connect), and the error message appears to be cut off or related to a specific session/service failure.

Since the error description is partial, the best way to diagnose this is via the Synchronization Service Manager. Please follow these steps to identify the specific cause:

Open the Synchronization Service Manager:

On the server running Entra ID Connect, search for and open the "Synchronization Service" application.

Check the Operations Tab:

Click the Operations tab at the top.

Look for the most recent run profile that has a status of "stopped-..." or "completed-export-errors".

Common errors that might match your description include:

stopped-extension-dll-exception: This often indicates a crash in the password sync or password writeback extension.

stopped-server-down: Indicates the local SQL service or network connection to Azure is down.

Drill Down:

Click on the failed operation.

In the bottom right corner, click on the text (e.g., "Extension-DLL-Exception") to see the full stack trace.

Common Fixes:

If it is stopped-extension-dll-exception: This is frequently resolved by disabling and re-enabling the specific feature (like Password Hash Sync or Password Writeback) via the Azure AD Connect configuration wizard. In severe cases, reinstalling the agent (which takes about 15 minutes) is the fastest fix.

If it is Connectivity: Ensure TLS 1.2 is enabled on the server and that the account service has permission to log on.

If you can share the specific error status from the Operations tab, we can provide a more targeted solution.

If helps, approve the answer.

Best Regards,

Jerald Felix